Cme globex, cme clearport market 2 and open outcry new york market 3 copper cathodes trading. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer carerelated issues. Ticketing should also be able to convert emails to tickets relatively quickly with a few clicks. Cme group also operates cme clearing, one of the worldis leading central counterparty clearing provider in the world, which offers clearing and settlement services for exchangetraded contracts, as well as for overthecounter derivatives transactions through cme clearport. The help desk software will then receive, log, and assign issues to the appropriate help desk technicians automatically, making the process more convenient for all parties involved. Lbe helpdesk makes it easy to keep track of all of your customer service issues. Further information on each exchanges rules and product listings can be found by clicking on the links to cme, cbot, nymex and comex. Cme clearport formerly nymex clearport is a set of clearing services open to otc market participants. Cme group announces first trades of new iron ore futures contract. Office equipment printer supplies desk organizer board view more. In todays competitive marketplace, companies need to provide more than just quality products and services to attract and retain customers. Learn about the best cme clearport alternatives for your online trading software needs.
With over 15 years experience, we are recognised as an industry leader in posttrade risk management. Cme direct online futures trading, electronic trading system to. The cftc requires a networth of 10mm in order to enter the market as an individual which i. Cme agreed to keep the trading floor in new york as long as it was profitable and.
This software provides a simple, easy to use a web interface for managing and tracking. So this application does not only work as it helpdesk application but as a complete help desk or service desk for your organization. Obrien delivers clients a superior experience through advanced futures trading technology and tools, backed by the stability, customer service, and reputation that rjo has nurtured as a futures industry leader for more than a century. Liberum help desk is open sourced under the gpl license and free for use. Fixcompliant futures and options exchange platform can be used for trading exchanges, alternative trading systems, multilateral trading facilities, dark pools and internalization engines for many asset. May 09, 2019 etrade offers a library of research and education materials to help you out.
Cme s electronic matching software only allows for a standard crush spread at the ratio of 10 soybean contracts to 11 soymeal and 9 soyoil. Related position efrp if the parties are ecps, exactly like the cme clearport process. We know the regulations, we understand the risks and we know how to manage them quickly, simply and efficiently. Terry duffy of cme group says clearing is industry driver. Compare products like ccrobot, it request tracking system, dynamics 365 for finance and operations, and more. Create tickets for all your activities, track your work and build a heathcare organization with tangible longterm benefits. Help desk software that prioritize providing answers vs getting requests. Itil is the it service management itsm best practice framework formerly known as the it infrastructure library. Cme globex, cme clearport market 2 and open outcry new york market 3 copper cathodes trading companies. When your support team needs to interact with multiple teams like finance, sales and marketing, there tends to be a lot of data and even more confusion. The it help desk is no exception, and optimal help desk performance is highly dependent on good and appropriate help desk software being available to assist help desk agents and end users. Helpdesk software is a simple and effective alternative to managing customer support through clunky email accounts. Cme fields complaints on soy crush spread after futures pits. C desk is free web based ticketing software to manage all types of service requests, not only to the it department but to any department of any location in the organization.
They also have a 24hour global execution desk and technology support. When your support team needs to interact with multiple teams like finance. Happyfox healthcare customer service software is the perfect help desk that can take complete control of all your customer service activities, thereby freeing your staff to go about providing quality medical care. Help desk software freshdesk is second on our list of 20 best help desk software solutions. Call center software also known as contact center software helps customers reach businesses for their support needs. The cme global command center is the market operations and customer service desk for the cme globex electronic trading platform. Compare products like ccrobot, it request tracking system, dynamics 365 for finance and. In order to differentiate themselves, they need to deliver worldclass service and support, going the extra mile to ensure customer satisfaction. If you are looking for a way to increase the productivity of your customer service staff members, consider the benefits of help desk software for. Phone support is a powerful customer service extension for any business because it.
Triparty collateral management program for pledging alternative collateral. Lbe desktop helpdesk help desk software and resources. Etrade offers a library of research and education materials to help you out. You can call it as helpdesk, complaint management, query management, service desk.
Cme group announces first trades of new iron ore futures. Spare your help desk team the pain of hunting for employee and business information. Help desk software it support desk php helpdesk software. At triresolve we help you manage your counterparty credit risk and ensure regulatory compliance by automating your processes and highlighting the exceptions in one place, on one platform. Im trying to find a brokers that would be okay with me posting a much reduced margin in order to trade clearport through them.
Jul 15, 2019 for your team you can try our saas helpdek platform for free. Access listed and block markets all on one screen, and. Its as comprehensive as it is simple to use built on an intuitive and scalable architecture, which makes it. Studies show that as much as 42% of customers expect a reply in an hour, so now more than ever, help desk.
Its one of the most important features of help desk software. Clearing more than 300,000 contracts daily, cme clearport also brings together more than 17,000 registered users around the world including commercial, banking and. Selfhelpbuild a knowledge base repository for howto, troubleshooting and procedural informat. But south american processors, for example, like to. Ice planning to enable more implied prices in futures products. Crosses opposing futures and option orders of any size may also be submitted to the futures exchange as a cross trade request. This software provides a simple, easy to use a web interface for managing and tracking technical support problems. Cme globex, cme clearport market 2 and open outcry new. Internal ticketing system for employeeshappyfox has a highly simple web interface for your employees to submit their requestsqueries directly into the ticketing system using the embedded request. Internal ticketing system and knowledge base software to centralize, manage and track internal support queries, issues, problems, project and tasks. For new customers, onboarding inquiries, and support issues, complete the. A good help desk software shows the ticket status and whos handling it to avoid duplicating the ticket response. Cme fields complaints on soy crush spread after futures.
Cme clearport brings together more than listed contracts available for. Cme clearport provides commissioned brokers, traders, and asset managers with an interface where transactions are posted, credit calculated and approved. Knowledgebase manager pro makes it easy to provide an always available, webbased and powerful selfservice helpdesk to your customers, allowing them to find answers to their questions immediately instead of submitting emails, tickets or calling your support department. Help desk software with powerful ai assistant zoho desk. If your company isnt using a help desk now, download a free one, try it out for a while, and see if it works for you. Anytime a customer contacts you be it through email, phone, social, or web chat deskpro captures these interactions and displays them all in a simple user interface.
In addition to a trading interface, online trading systems may include electronic clearing services, strategy management tools, portal and other analytics for managing trading activities. Theres a fitting plan for freelancers, small businesses and enterprises. Designed for both exchange members and nonmembers, actant software is fully. Cme globex, cme clearport market 2 and open outcry new york. Internal help desk ticketing system help desk software. Healthcare customer service software help desk software. What is helpdesk software and why does my organization need it. The cme global command center gcc is the market operations and customer service desk for electronic trading. Our experienced engineers have indepth knowledge of all our products and operate to stringent quality standards. With zendesk, your help desk can access apps, systems, and integrations for change management, asset. With zendesk, your help desk can access apps, systems, and integrations for change management, asset management, team collaboration and moreall from one central place. Technical support at cme medical we have a dedicated technical support team of experienced engineers who ensure the best quality servicing, maintenance and repair of our products.
Cme clearport marketswiki, a commonwealth of market knowledge. Adaptor to micex mte api early version of compushares software specifically tailored to the conditions of the russian market fix 4. Modern it help desks and service desks need to quickly, and accurately, respond to a seemingly constant stream of enduser and businessprocessaffecting it issues. The line of credit thus provides cme clearing with additional capacity to pay settlement variation. Phone support is a powerful customer service extension for any business because it allows customers to communicate with call center support teams across multiple channels like email, live chat, social media, and text messages. For 24 hour order status, trading support and password issues contact. Many companies just like your have determined that when problems are addressed in a methodical way, employee productivity increases significantly. May 23, 2017 help desk software for ms exchange if you are looking for a way to increase the productivity of your customer service staff members, consider the benefits of help desk software for exchange. Fixcompliant futures and options exchange platform can be used for trading exchanges, alternative trading systems, multilateral trading facilities, dark pools and internalization engines for many asset classes. Cme clearing brings buyers and sellers together through numerous venues. For user software training, product questions, or to schedule a demo, contact. Cmes electronic matching software only allows for a standard crush spread at the ratio of 10 soybean contracts to 11 soymeal and 9 soyoil. The company pioneered the cme span software that is used around the world as the official performance bond margin mechanism of 50 registered. Access to both cme globex and cme clearport with a single interface.
The cftc requires a networth of 10mm in order to enter the market as an individual which i dont meet. Cme clearport is a comprehensive set of flexible clearing services for the global otc market that clears transactions across from 1,800 listed contracts over multiple asset classes. Support from the cme global command center gcc cme group. Cmbd configuration management database is a central repository or database that contains all relevant information about each configuration item ci including the ci location, status, and also its. You can ask us anything, we are ready to help you right away. Pc span, a desktop application that offers margin calculation across. Knowledgebase manager pro makes it easy to provide an always available, webbased and powerful selfservice helpdesk to your. Cme direct is a highlyconfigurable trading front end for cme group markets that offers a complete suite of solutions across the trading lifecycle.
For your team you can try our saas helpdek platform for free. Jul 07, 2011 cme clearport formerly nymex clearport is a set of clearing services open to otc market participants. The gcc handles inquiries, issues and support requests from cme globex and cme clearport customers, including assistance with. The company is comprised of four designated contract markets dcms. Cme clearport marketswiki, a commonwealth of market. In addition to a trading interface, online trading systems may include. With a good customer support tool, you can ensure all team. Obrien delivers clients a superior experience through advanced futures trading technology and tools, backed by the stability, customer service, and reputation that rjo has nurtured as a futures industry. Market data distribution and licensing, policies support. Cme group is the worlds leading and most diverse derivatives marketplace. Im an individualprivate trader and trying to figure out how to trade cme clearport products. This type of software also empowers agents with a wide range of support and collaborative tools. Oct 02, 2009 im an individualprivate trader and trying to figure out how to trade cme clearport products. Clearport is a deal entry platform to clear otc swap with cme group, it is not a trading platform.
The services are designed to help customers mitigate counterparty credit risk. Reviews on windows, mac, webbased, ios, and android systems. But south american processors, for example, like to buy 7 soybean futures and sell 11 meal and 11 soyoil to hedge what is a higher oil yield than at u. Firmsoft is a browserbased order management tool that provides customers realtime access to information on working and filled cme globex orders. The system keeps a full audit trail of all work and uses email to keep both the customer and operators fully informed of progress. Efrps include exchange for swap efs and exchange for option eoo contracts. Cme clearport delivers flexible otc clearing services across energy, agriculture, equities. If you have problems using the application, please contact the global command center. Signup on raiseaticket free cloud help desk software and explore the features. Fixcompliant futures and options exchange platform b2bits. Luckily, free help desk software like spiceworks makes it easy to try one out with little risk, especially with a cloudbased service, where you can get set up in minutes. Happyfox healthcare customer service software is the perfect help desk that can take complete control of all your customer service activities, thereby freeing your staff to go about providing quality medical.
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